FAQs
Frequently Asked Questions
Frequently Asked Questions
No, our kovers are made to work only with Konnekt frames.
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
Blades may be returned within 14 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Frames may be returned within 30 days of delivery. To be eligible for a return, frames must be in new, unused condition with all original packaging and proof of purchase.
To initiate a return, please contact our customer service team at customerservice@allegianteyewear.com provide your order number and reason for return. We’ll provide you with a return authorization and shipping instructions.
Please note that returns are subject to inspection, and items that show signs of use or damage may not be eligible for a full refund.
We are committed to your satisfaction and stand behind the quality of our products. If you receive a defective item, simply contact us, and we'll provide a prepaid return label for easy shipping. Once we receive the item, we will promptly issue a full refund or send a replacement, whichever you prefer.
1-Year Warranty Policy
We are proud to offer a 1-year warranty on all of our products, ensuring you receive the highest quality. If you experience any defects in materials or workmanship within one year of your purchase date, we will repair or replace the product at no additional cost to you.
What’s Covered:
What’s Not Covered:
How to Request Warranty Service:
Your satisfaction is our priority, and we are here to assist you with any issues during the warranty period. Thank you for choosing our products!
Allegiant Protection Plan
We understand how inconvenient it is when your glasses break unexpectedly. That’s why we created Konnekt Protection Plan, a limited 1-year warranty program designed to give you peace of mind with every order—prescription or non-prescription.
How It Works:
Add Konnekt Protection Plan to your order and if your frames break within one year from the date of purchase, we’ll replace them free of charge and ship your new pair directly to your door—no extra cost, no hassle.
What Qualifies:
How to Claim:
If your frames break within the coverage period, contact our Customer Service team with your order details and photos of the damage. Once verified, we’ll process your replacement quickly and ship it to you for free.
Additional Notes:
With Konnekt Protection Plan, you can wear your eyewear worry-free, knowing we’ve got your back.
We offer a wide variety of lenses to meet different vision needs and preferences:
Lens Materials:
Additional Lens Coatings and Treatments:
Explore all of these lens options to find the perfect fit for your vision needs!
To Remove the Kover:
To Replace the Kover:
By following these steps, you can easily remove and replace the temple covers on your eyewear! If you have any trouble or need further assistance, don't hesitate to contact us.
Daily Routine: Regularly clean the temple blades as part of your daily glasses care.
• Inspect Often: Look out for dirt buildup in areas that touch your skin.
• Choose the Right Tools: Always use mild soap, warm water, and microfiber cloths to keep your glasses in top condition.
What to Avoid
• Harsh Chemicals: Skip cleaners with alcohol or ammonia, as they can damage the temple cover material.
• Paper Towels: These can cause scratches on both lenses and frames.
With just a few simple steps, you can keep your blades clean, comfortable, and ready to wear.
We're here to help. Fill out the form below to reach us