Frequently Asked Questions

FAQs

Frequently Asked Questions

Purchasing Questions

1. Can I use these blades on my own glasses?

No, our blades are made to work only with Allegiant frames.

2. What Is Your Return Policy

We want you to be fully satisfied with your purchase. Frames can be returned within 30 days of the original purchase date. Blades can be returned within 14 days. To initiate a return, please contact our customer support team, and we’ll guide you through the process.

Please note that returns are subject to inspection, and items that show signs of use or damage may not be eligible for a full refund.

3. What If Item Is Defective?

We are committed to your satisfaction and stand behind the quality of our products. If you receive a defective item, simply contact us, and we'll provide a prepaid return label for easy shipping. Once we receive the item, we will promptly issue a full refund or send a replacement, whichever you prefer.

4. What is The Warranty?

1-Year Warranty Policy

We are proud to offer a 1-year warranty on all of our products, ensuring you receive the highest quality. If you experience any defects in materials or workmanship within one year of your purchase date, we will repair or replace the product at no additional cost to you.

What’s Covered:

  • Defects in materials or workmanship under normal use.
  • Manufacturing errors that affect the functionality of the product.

What’s Not Covered:

  • Damage caused by misuse, neglect, or accidents.
  • Normal wear and tear.
  • Unauthorized repairs or modifications.

How to Request Warranty Service:

  1. Contact our customer support team with your order details and a description of the issue. Phone: 877-740-9825 or email support@allegianteyewear.com
  2. If your claim is eligible, we will provide a prepaid return shipping label.
  3. Upon receiving the defective item, we will issue a replacement or refund based on your preference.

Your satisfaction is our priority, and we are here to assist you with any issues during the warranty period. Thank you for choosing our products!

5. What is Allegiant Protection Plan?

Allegiant Protection Plan

We understand how inconvenient it is when your glasses break unexpectedly. That’s why we created Allegiant Protection Plan, a limited 1-year warranty program designed to give you peace of mind with every order—prescription or non-prescription.

How It Works:
Add Allegiant Protection Plan to your order and if your frames break within one year from the date of purchase, we’ll replace them free of charge and ship your new pair directly to your door—no extra cost, no hassle.
What Qualifies:

  • Coverage applies only to frames purchased with Allegiant PairCare added at checkout.
  • Frame damage must be accidental and not caused by negligence, misuse, or intentional harm.
  • Coverage includes broken or cracked frames, loose or missing screws, and other structural issues that prevent normal use.
  • Coverage does not include damage to lenses, scratches, loss, or theft.

How to Claim:
If your frames break within the coverage period, contact our Customer Service team with your order details and photos of the damage. Once verified, we’ll process your replacement quickly and ship it to you for free.


Additional Notes:

  • Allegiant PairCare is non-transferable and applies only to the original purchaser.
  • This program cannot be combined with other promotions or warranties.
  • Lens replacements and prescription changes are not covered under PairCare.

With Allegiant Protection Plan, you can wear your eyewear worry-free, knowing we’ve got your back.

6. What Type of Lenses Do You Offer?

We offer a wide variety of lenses to meet different vision needs and preferences:

  • Single-Vision Lenses: Ideal for those who need correction for one specific distance—either near or far. Perfect for everyday wear.
  • Bifocal Lenses: These lenses provide two distinct prescriptions in one, designed for both distance and near vision. A visible line separates the two prescriptions for easy transition between them.
  • Progressive Lenses: A smooth, no-line transition between near, intermediate, and distance prescriptions. They offer a more natural vision experience without the visible line seen in bifocals.
  • Polarized Lenses: Great for reducing glare, especially when driving, on the water, or in bright sunlight. These lenses block reflected light, improving clarity and comfort.
  • Photochromic (Transition) Lenses: These lenses automatically adjust to changes in lighting. They darken in bright sunlight and return to clear indoors, offering convenience without the need for separate sunglasses.
  • Blue Light Blocking Lenses: Designed to filter out harmful blue light emitted from screens (like phones, computers, and TVs), these lenses help reduce eye strain, improve sleep quality, and protect against long-term damage from prolonged screen exposure.
  • Regular & Sunglasses Lenses: We offer regular prescription lenses as well as a variety of sunglass lenses, including tints and coatings that protect your eyes from UV rays and enhance outdoor vision.

Lens Materials:

  • Polycarbonate: Lightweight, impact-resistant, and offers full UV protection. Ideal for active lifestyles or safety glasses.
  • Trivex: Known for being lighter, clearer, and offering superior optical clarity compared to polycarbonate.
  • High-Index: Thin and light lenses that are great for people with stronger prescriptions.

Additional Lens Coatings and Treatments:

  • Anti-Reflective Coating: Reduces glare from screens, headlights, and other light sources, improving visual clarity.
  • Scratch-Resistant Coating: Helps to protect the lenses from scratches and damage.
  • UV Protection: Blocks harmful ultraviolet rays, helping to protect your eyes from long-term damage.

Explore all of these lens options to find the perfect fit for your vision needs!

Care Instructions

1. How Do You Install & Remove Blades?
Instructions for Removing and Replacing the Blades (Temple Covers)
Watch our Video

To Remove the Blade:

  1. Position the Frame: Hold the frame steady with one hand, making sure it's comfortable and secure.
  2. Use Your Thumb: Place your thumb at the back of the blade (temple cover) where the magnet is located.
  3. Remove the Blade: Gently apply pressure your thumb to disengage the magnet from the frame. The blade should easily detach from the temple.

To Replace the Blade:

  1. Align the Blade: Take the replacement blade and position it at an angle to the front of the frame (temple). This angle allows the magnet to engage correctly.
  2. Attach the Blade: Slowly bring the blade towards the temple, ensuring the magnetic connection clicks into place.

By following these steps, you can easily remove and replace the temple covers on your eyewear! If you have any trouble or need further assistance, don't hesitate to contact us.

2. How Do I Clean The Blades?

Daily Routine: Regularly clean the temple blades as part of your daily glasses care.

• Inspect Often: Look out for dirt buildup in areas that touch your skin.

• Choose the Right Tools: Always use mild soap, warm water, and microfiber cloths to keep your glasses in top condition.

What to Avoid

• Harsh Chemicals: Skip cleaners with alcohol or ammonia, as they can damage the temple cover material.

• Paper Towels: These can cause scratches on both lenses and frames.

With just a few simple steps, you can keep your blades clean, comfortable, and ready to wear.

Get in Touch

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Address
Rochester, New York
Business hours

Monday to Friday
From 9 AM to 6 PM EST